Contact us at email@self-care.review for questions related to refunds and returns.
Return and Subscription Cancellation Policy FAQ
Q: What is ClickBank’s cancellation policy for recurring billing products?
A: The customer may cancel a recurring billing subscription at any time.
Q: What is the difference between a return and a cancellation?
A: If a customer requests a return, the money for the requested transaction is returned back to the customer. If the return is for a recurring billing product, then the Policy allows for the most recent payment to be returned. returns for multiple rebills can be provided as long as they are within the stated return period. A return on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product, then no future rebills will be charged to their account. However, a cancellation will not generate a return unless the return is also requested. A cancellation will only stop any future rebills.
Q: How does ClickBank handle customer inquiries?
A: When a customer reaches us by phone or email, our first response is to offer support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a cancellation or a return may be processed.
Q: What is the policy for returns requested within the 60 day return period?
A: Customers requesting a return within 60 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.
Sellers requesting a return on behalf of the customer within 365 days of purchase will have their request reviewed and usually approved by our customer service team.
Q: What is the policy for returns requested after 60 days of purchase?
A: Customers requesting a return after 60 days will be directed to the seller for support